Windows 7 system won't start (blue screen error)

July 10, 2016, 5:25 pm

≫ Next: venue 8 3830, not connecting to our wifi

≪ Previous: Vertical line on screen (Dell Inspiron 3052)

Hi all,

I'm facing a serious issue with my system - it won't load windows and hits a blue screen error (See attached) every time I load.

I suspect it's a hardware issue because I've had symptoms for a while. Below I'll describe symptoms and what led to the issue, and what actions I've taken so far.

Symptoms

when playing some performance intensive video games, computer freezes or video driver crashes (crashing the game)
I have 12 GB of RAM in the system but when it was working it only detected 6GB of workable RAM
Every so often it would face issues when booting (would freeze during windows booting up). After several restarts it would be fine
The last couple of months it's been fine, only crashing a couple of times but otherwise no issues

What led to these issues

I decided to try and get the system to use its full 12gb (after only detecting 6gb). I did this by going to msconfig -> tools -> advanced -> 'maximum memory' set to 12
I've done this before and it's worked. For a while the system detects 12 gb of RAM, but eventually it goes back to 6GB

Steps taken so far

Boot in safe mode
system restore from last save point (a few days ago)
Removed each RAM module in turn to see if it was one of these (it wasn't, issue occurred on all configurations)

None of these worked.

If anyone could help me identify the issue, it'd be great. The decision I need to make is basically do I try to repair this computer or get a new one (current system is 5 or 6 years old so degradation is expected)

thanks a lot for your help

Rich

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venue 8 3830, not connecting to our wifi

July 14, 2016, 9:33 am

≫ Next: Problem with new desktops

≪ Previous: Windows 7 system won't start (blue screen error)

this just started today. this is my wife's tablet, previous to today, she has had issues with the wifi turning off after she has been using the tablet and has been able to get back onto wifi but today it with not. there use to a lot of wifi addresses when she would log back into wifi but today there are only 2. ours and the one she used in CA, while on vacation. our address, she will hit connect and nothing happens. then she will hit forget and then re enter the info and it will not log on...can you help???

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Problem with new desktops

July 15, 2016, 7:59 am

≫ Next: Virus Phone Call Scam

≪ Previous: venue 8 3830, not connecting to our wifi

Dear Dell Customer Service Team,

We recently bought 2 units of Dell OptiPlex 3040 Microtower PC. Since day1, we had so many problems with these 2 computers. The PC doesn't even start and it took about 20 to 30mins easily.

We upgraded the windows version and then tried. But no good results. We lodged a complaint to our supplier and we followed up for 2 months. Our supplier informed us that DELL is unable to settle the issue.

Despite so many follow ups, we called customer service and a ticket was created. The engineer we spoke to didn't even understand our issue and asking us why don't we use laptop instead of desktop. We were wondering how he can suggest us to change. it is our own company and we have decided to buy a desktop. We called only to complaint and get a solution.

Finally they gave a website to download the bios and we managed to install. Then only the PC was ok.

Our question is why in the first place it didn't work as both were new units.

Second, the engineers and support personnel were totally lacking of knowledge. They should have told us and should have guided us in the first place instead of making us wait for few months.

We stopped buying DELL products since 2006. It was due to an incident, that the parts delivered were not genuine. Due to this incident, we stopped purchasing DELL products 10years ago.

Unfortunately after 10 years, we decided to buy but it is again a bad decision. We are a reputable MNC and my management was totally upset with this incident.

Hence we are officially launching a complaint against DELL and we will not buy or recommend DELL products in future.

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Virus Phone Call Scam

July 15, 2016, 5:00 pm

≫ Next: Need Dell One XPS 2710 Motherboard

≪ Previous: Problem with new desktops

The scam reported in the 2012 forum is still going on. I get 4-5 phone calls per week telling me to go to Event Viewer and look at stuff and then type in a random URL into my Run box. The first time I started to follow their directions, and, realizing this was a scam, I reset my computer. But it's been happening ever since.

In addition to my name, number, personal info, Dell service tag, express service code, and purchase date, this guy could also tell me MY COMPLAINT HISTORY. He could tell me about the issues I'd had when I had specifically called Dell in the past.

This is ridiculous. The calls come from lots of different numbers from all different locations. Worse, they often now come from a hidden Private number!

I was already excessively disappointed in Dell's customer service as they've repeatedly failed to address my computer's issue, and then for the past 9+ months I've been receiving these scam calls.

Needless to say, I don't see any purchases from Dell in my future. In fact, I'll enjoy telling every person I can how awful my experience has been.

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Need Dell One XPS 2710 Motherboard

December 23, 2015, 12:35 pm

≫ Next: My Dell 580 Inspiron Turns Off by Itself

≪ Previous: Virus Phone Call Scam

Hello,

My 2710 went dark after switching SATA MODE in BIOS. I tried every tip listed here but still can't get to the BIOS, I think my mobo is bricked so, I need to find a reasonably priced replacement. Dell wants $550, any other alternative around for around $200?

Thanks.

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My Dell 580 Inspiron Turns Off by Itself

July 12, 2016, 3:30 pm

≫ Next: Updates 7/12/16 - "Microsoft+Adobe Tuesday"

≪ Previous: Need Dell One XPS 2710 Motherboard

My Dell Inspiron 580 has begun turning itself off after the hard drive enters sleep mode. When I press the power button to turn it back on, nothing happens. I turn off the electricity to it & my router, turn it back on, press the power button, move the mouse. Eventually, thus far, the computer powers up. I tried not letting the hard drive enter sleep mode & I shut down the computer myself. I still could not turn the computer back on by pressing its power button without repeatedly turning off the power strip, moving the mouse or pressing a key & pressing the power button. I've checked my software & haven't found any that is set to turn off the computer when it is done running. I installed Windows 10 over Windows 7 last August. I am afraid to shut down the computer, because I may not be able to turn it on again. Since the computer is 6 1/2 years old, I am in the process of buying a new one.

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Updates 7/12/16 - "Microsoft+Adobe Tuesday"

July 12, 2016, 3:52 am

≫ Next: error 2000-0142

≪ Previous: My Dell 580 Inspiron Turns Off by Itself

This thread is currently "under construction", and will be edited for the remainder of today. Please excuse any blank spaces or crossed-out "placeholders" for items expected to be announced.

Today is Microsoft Tuesday --- the SECOND Tuesday of the month --- on which Microsoft is expected to release its monthly cycle of Windows critical/security updates. Based on previous history, they should become available at 1 P.M. [USA - Eastern Daylight Saving Time]

Please use Windows/Automatic Updates to determine which updates are applicable to your particular system.

Adobe is also expected to join-in, with updates for Reader/Acrobat and Flash.

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error 2000-0142

July 13, 2016, 9:50 am

≫ Next: DELL E521 - diagnostic lights stuck at 2 & 4..?

≪ Previous: Updates 7/12/16 - "Microsoft+Adobe Tuesday"

So I got the typical bricked motherboard from the dell bios update( aprox 1.5yr ago) I just installed a refurbished motherboard same CN-07JNHO info stickers. Started machine and upon loading i got the "reboot & select proper boot device" request. I rebooted w/ f12 and got into the bios page. It had the hard drive to boot listed 4th so i moved it to 1st..saved reboot same thing. Double checked my hard drive wires were plugged in 3rd try ..same results. Did a ePSA check and got an error code 2000-0142 as hard drive 0...like it's not finding it? I'll post pics to assist and any help is appreciated!

error code# 2000-0142 validation# 114880

History***

Prior to sticking the couple thousand dollar paper weight in the closet...it would give the beep codes during start up and never get to the desk top screen...i did a few hard reset bios with swaping the clips on the pins / changed MB battery ect and it would sometimes fire up and be playable until it got shut off from power outage or an update ect and during boot up it was always the problem with loading bios. I got that to last for a few months...until finally nothing helped it load the bios.

Alienware Aurora R4

service tag#

<ADMIN NOTE: Service tag removed per privacy policy>

(refurbished MB) (old MB#

<ADMIN NOTE: Service tag removed per privacy policy>

)

i7-3930K CPU 3.20GHz

windows 7 64bit OP

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DELL E521 - diagnostic lights stuck at 2 & 4..?

July 16, 2016, 2:08 pm

≫ Next: Dell Optiplex 3010 Built- Out VGA

≪ Previous: error 2000-0142

I have a Dell E521 desktop, which I've had for nine years and one day I suddenly discovered the front power button was flashing an amber light and then over time the power gradually died completely. I then looked online to confirm it was the power supply at fault and so went on ebay and bought a new power supply the exact same as the original.

The problem I have now is that everything powers up fine with a front green power light, but it is now showing green diagnostic lights on the front panel which are clearly 2 & 4. I've looked in the manual and it says, 'a possible graphic-card failure has occurred'. I've tried taking my Radeon HD6450 graphic card out and reinstalled it and I've also tried booting with just the integrated graphics on the motherboard, but the lights remain stuck at 2 & 4 and the computer will not boot up properly. Only the Dell logo screen appears on my monitor and the bar underneath that fills white as it boots is only three quarters of the way white. It's really frustrating to be greeted with yet another problem which I don't think is the graphic card, because how can both go down at the same time?

On the motherboard there is an LED that's showing an amber/orange light, it used to always be green, so what does this orange light mean? Can anyone please help me diagnose what the problem could be and a possible fix. I really like my Dell E521 and really would like to get it up and running again. Hope you can help. Thanks.

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Dell Optiplex 3010 Built- Out VGA

July 17, 2016, 3:47 pm

≫ Next: Inspiron 7459 Crashes In Sleep Mode

≪ Previous: DELL E521 - diagnostic lights stuck at 2 & 4..?

I have a Dell Optiplex 3010.

I want to install Built-Out VGA from NVIDIA geforce family .

The motherboard is the Dell Inc. 042P49

(CPU 1) and currently has a Intel Core i5 2400 Socket 1155 LGA installed.

Motherboard Slots => 3xPCI Express x1, 1xPCI Express x16

PCI Express Version Supported => v2.0

P.S.U => Dell H265Am--00 Max Output Power 265w

I need the advice to choose the proper graphics card compatible with my device

Thanks

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Inspiron 7459 Crashes In Sleep Mode

December 14, 2015, 1:49 am

≫ Next: DELL INSPIRON 24 series 3000 / all in one USB PORT PROBLEMS

≪ Previous: Dell Optiplex 3010 Built- Out VGA

Hi Everybody,

I have a brand new Inspiron 24 7000 Series (Model 7459) with Windows 10. After an hour or so in sleep mode, the computer crashes.

Also, if I put it in sleep mode and awaken it in a few minutes, the computer comes back with the spacebar key stuck (the cursor flies across Notepad) and when I try to click the Windows start icon, it only opens the Cortana menu. After a few minutes this behavior stops and every functions normally.

Any ideas?

Regards

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DELL INSPIRON 24 series 3000 / all in one USB PORT PROBLEMS

July 17, 2016, 11:57 am

≫ Next: Purchase of a new Dell XSP 8900 with Windows 7 Pro operating system

≪ Previous: Inspiron 7459 Crashes In Sleep Mode

Hello guys!
i-ve bought this model of pc yesterday here in China (isn-t a fake pc because i've bought directly to the dell shop). The problem is that all USB port doesn't work and also the integrated webcam.
I've tried a lot of solutions, also enter in the administration panel where you can check all elements in the pc.

Please help me, i'm so tired

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Purchase of a new Dell XSP 8900 with Windows 7 Pro operating system

July 18, 2016, 7:20 am

≫ Next: Just purchased a new Dell, but have two questions about it.

≪ Previous: DELL INSPIRON 24 series 3000 / all in one USB PORT PROBLEMS

Dear sirs

i AM READY “now” TO BUY A windows 7 Pro XPS on sale? The last one I bought was ABOUT 16 month ago and it as an XPS 8700. IT HAS BEEN FIELD TESTED BY MY 13/14 YEAR gRANDSON AND HAS PERFORMED FLAWLESSLY.

IF YOU HAVE ANY OF THE OF THESE UNITS ON CLEARANCE, PLEASE LET ME KNOW. You originally quoted me one of these units at $814 on the 11th of July. You also said that you had some leeway in being able to lower that price.. I'm ready to buy one today if you could lower the quote to $775 inclusive of Tax.

VERY SINCERELY

MICHAEL C, gORDON

ACCOUNT NUMBER 139138627

MGTRAVELER@BELLSOUTH.NET

954-340-8585 MOBILE

954-347-7731 HOME

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Just purchased a new Dell, but have two questions about it.

July 18, 2016, 8:56 am

≫ Next: Failed BIOS update - Dell XPS 8500

≪ Previous: Purchase of a new Dell XSP 8900 with Windows 7 Pro operating system

i had two questions.... i just ordered a 3650, however, what size is the motherboard? is it a ATX or micro ATX ? How many PCI slots are there?

Inspiron 3650, Windows 7 Professional English 64bit

i7 6700 Gen 6

16 GB DDR3

2TB HHD

AMD 2GB R9 Graphics

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Failed BIOS update - Dell XPS 8500

July 18, 2016, 6:01 am

≫ Next: PC Freezes when playing a game.

≪ Previous: Just purchased a new Dell, but have two questions about it.

I went to the Dell product page for my computer - Dell XPS 8500, and ran the scan to check for updates. 3 updates, one of them for BIOS. I ran the updates and initiated the BIOS update. Midway through it appeared to get hung up and my machine froze. I left it for an hour, came back and still no luck.

So I rebooted the machine and of course now it won't boot up. I have power and can hear the fan, but no lights on the box and no screen input.

Looking though the manual and on this forum, I've tried resetting the BIOS jumpers, and removing the CMOS battery. When I rebooted I saw lights on the box this time but it shut down after 30 seconds, and now back to the same problem.

From what I read on this forum I'm SOL unless I buy a new motherboard.

Just thought I'd check if anyone had any other suggestions. If not, where can I get a new motherboard for this? The product page for my model doesn't list it as an option...

Thanks for your help!

Jason

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PC Freezes when playing a game.

July 18, 2016, 8:42 am

≫ Next: Dell PSU H180NS-00 replacement in Europe

≪ Previous: Failed BIOS update - Dell XPS 8500

Hello, a month ago i started having problems with my Aurora R4.I was just playing a game when suddenly my pc froze, i could still hear the game sound(sometimes i don't) but i could not move my mouse or open the task manager with my keyboard,so i had to reboot my pc pressing the start up key. I checked support assist out in the system history tab and got a bunch of system event warnings about app crashes that did not pop up or anything so i didnt know about them unless i checked it, after 2 days it crashed. So i was just sick of all the problems i had with windows files that were corrupted and could not me repaired(and the app crashes) that i just installed windows 10 to hopefully repair those. after i installed windows 10 i had no problems for a week untill today. Playing some overwatch and my pc froze again giving me the app crash errors in support assist.. i don't know what to do anymore now so i hope you guys could help me out here would really appreciate it. Sorry for my bad english.

Thanks in advance, Vollusion.

Some of the problems not gonna type it all since its alot to type.

Errorbucket:128854192907, type 7

Name of event CLR20r3 Something the IAStoreDataMgrSvc.exe crashing.

Errorbucket , Type 0

Name of event APPCRASH Something with ARK that crashed wich is weird because i was not playing Ark at the time of the freeze.

Errorbucket: 116192808607, type 5

Name of event: BEX Something with battlenet crashing..

Seeing all these errors makes me really worried, and i really hope it can be fixed..

Thanks again if you read all of it and willing to help me i would appriciate it alot!!

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Dell PSU H180NS-00 replacement in Europe

July 13, 2016, 9:54 am

≫ Next: How to retrieve Windows7 act. code based on Dell service tag?

≪ Previous: PC Freezes when playing a game.

The PSU in my Dell Inspiron 3656 Desktop AMD FX-8800P went up in smoke when I plugged in the PSU cable - forgot to switch the 110V/230V switch, my bad.

It was ordered from the US since somehow Dell don't sell this product in Europe. And this causes me major headaches. None of the distributors in my country are able to offer me any help - since this model is not available in Europe, they cannot offer any replacement part. Crazy.

Is there a solution for this kind of issue?

Model: H180NS-00

UP/N: D180R005L

Dell P/N: D3YCN

Thanks!

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How to retrieve Windows7 act. code based on Dell service tag?

February 16, 2014, 7:47 am

≫ Next: Hi I need help with a ram problem on my dell inspirion 660

≪ Previous: Dell PSU H180NS-00 replacement in Europe

I recently had to do the hand-me-down thing with my wife's Dell, with the old Dell going to my daughter. My daughter's machine is now insisting that the Win7 installation is invalid.

All machines have their original Dell service tags. How can I retrieve my the Windows 7 activation code that was used on my daughter's Dell when it was originally shipped?

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Hi I need help with a ram problem on my dell inspirion 660

July 19, 2016, 5:27 am

≫ Next: They're at it again...

≪ Previous: How to retrieve Windows7 act. code based on Dell service tag?

Hi. My warranty expired so I cant take it and fix it. So the problem is I changed out the ram with a differnt brand I used 1x8 corsair 1333 mhz ram and turns out it was bad so I put the system ram back in the one that it came with and now it says I have 4 GB of ram installed and it says its running in single channel when its suppose to be running in dual channel please help!

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