I have worked in the IT industry and with PCs for 17 years. I made a simple request to a technical support representative to assist me in finding the latest firmware for a device on my PC. She, and subsequently her supervisor Andrew, insisted they require diagnostics be run on my system. I explained to them that the diagnostics they would run would not find the issue I'm experiencing, and he continued to deny me either the link or the file required to reinstall or update my device firmware.
This kind of service is what you would expect from a lesser company that cares little for their customer. It is not the kind of service I have received in the past, and therefore I will make this my last Dell product I ever purchase. This is somewhat disconcerting since I have purchased numerous devices from Dell, and have always received the type of support I had expected from this issue.
If any executives from Dell monitor this forum, please take this post into full consideration as I am very likely not the only customer who has been treated in such a manner by Dell's highly irritating support personnel.
Regards,
Frank Friel
