I am totally disappointed by DELL’s sales and service, even the issue solving process.
If any DELL specialist read this, please refer to Request Number 911009883, 911953090
I made a purchase from your online store on 5/4/2015, with Customer Number: 1417xxxx6 Dell Purchase ID: 20055546xxxx2. I received the conformation letter from Dell, but surprisingly, the purchase was divided in two Order Numbers, 8184xxxx8 contains nothing but "Dell Advantage Rewards", 8184xxxx4 contains the actual order, which includes "Logitech MX Master Wireless Mouse" and "Bose SoundSport - Headphones with mic - in-ear - green". The order 8184xxxx4 was shipped and delivered through Fedex with a tracking number 7535935xxxx6. But the delivered package only contains the Bose Headphone and I contact Dell immediately and was told by one of your agent that the Logitech mouse was out of stock and would be back in stock 3-5 days. I asked them to ship the mouse once it is back in stock. And then several days later, I got another call from Dell saying that the shipment will be further delayed and I said OK. And several days later, I got another call saying that the delay will be more than one month, so I decided to cancel the order. The agent said the order was successfully canceled, but I found that I was not charged. When I placed the order, I combined the Dell Promotional Code, which is $200 worth, and Dell Preferred Account to pay. The headphone already arrived last month, and the mouse was cancel and only $0.02 was charged on the Promotional Code. I told the agent to correct this and it was assigned to a Case Specialist and I was charged the full amount, without the mouse being removed from the order even if it was canceled. In detail, $200 was charged from the Promotional Code, and $56.06 from the Dell Preferred Account, totally $256.06 has been charged, but should be $146.99 (134.85 for the headphone and $12.14 for tax). I was over charged for the mouse which is canceled. I contact dell and one agent said they will solve this issue within 3 days, and after 3 days I got another phone call from dell saying that they will solve this issue another 5 days later. And now, the new statement comes out and I have to pay the balance which is mistakenly made by Dell.
This is a really bad shopping experience with Dell and the worst ever. I am really disappointed with Dell and will share all my experience with people around me.
DELL, PLEASE REFUND ME THE MONEY!!!
