Customer No : <deleted private information>
Order No.: <deleted private information>
Hong Kong
I have been your customers for 4 years. This time the experience is very bad. The Inspiron 660s is full of problems. We have spent more than 30 hours (30 hours to fix the problem for a NEW computer!) sitting in front of the 660s listening to the advice of your staff to fix the problems over the phone. But it is still not working properly, even your staff did come to replace the hard disk yesterday. The technician was so amazing for just coming to replace the hard disk without trying to install what have originally been in the 660s! Unlikely our past experience, your staff has been very unhelpful this time, sometimes blaming the hardware and sometimes blaming the software. Different staff will just give us different reasons and just give us one simple feedback, i.e. your fault, not our problem. But the problems are still there! The 660s now is much much different from the day it was delivered to us, even the Office that I paid is missing. Alot of other are missing. We do NOT want to spend another 30 hours to fix the problems. Our humble request for a replacement, or refund has been ignored. We are very frustrated, furious and exhausted. Dell has become so poor, so irresponsible, since when? We just cannot figure out why our goodwill of upgrading the old Dell to a new Dell has resulted in so much bad, unpleasant, discouraging and painful experience! I have been blamed again and again by wife and kids for being loyal to Dell. What for ?
LAM Ding-fung