I just opened my new dell inspiron 3655. I was in the process of getting it set up and I received an error on a blue screen that said the computer has run into a problem and needs to restart. System_service_ ks.sys. I called support right away and they said it's a software problem and that I need to pay a one time fee of $129.00 for them to help me. I explained that I just opened the box and connected it and turned it on. They said I do not have a software warranty and that I need to pay them. Does anybody have an idea what is wrong with my computer?? I bought it on dell.com. should I just return it?? Thank you in advance for your suggestions
↧
