Tablet: Dell Venue Pro
OS: Windows 8
Age: One year old BUT hardly ever used, device sat on shelf for a long time
Symptom: Wi-fi button - unable to switch wi-fi button on - can't connect to the Internet - wi-fi button frozen in OFF position all the time.
Steps taken:
I formatted the OS not once but approximately 4 or 5 times in order to try and cure problem. Why 4 or 5 times? Because the wi-fi button is always frozen in the OFF position no matter how many times I format Windows 8.
In between each format I did not go on the Internet because the w-fi button never works. The OS comes with Windows Defender already installed, a Windows based anti-virus program.
I scanned the OS and nothing malicious comes up. Because the problem prevents me from going online, I am unable to update Windows Defender.
I went to the device manager to inspect the network card, and nothing looked unusual.
My opinion, as a layperson:
Because the tablet was formatted approximately 4-5 times in order to solve the problem,
because a tablet needs to be able to connect to the Internet wirelessly,
and because the wi-fi button is always frozen in the OFF position,
it would appear a hacker rendered the tablet's operating system completely useless,
would you agree?
If you have a fix for the problem please suggest one, thanks.