Here is my issue:
Newly purchased the following:
- Dell Precision T1700 Tower
- Two U2414H Dell 24" monitors
Monitors came with a DisplayPort to mini-DP cord as the only connection option. Tower does not have an HDMI port. It has three DP ports (where the Dell technician told me to connect an HDMI cable is actually a third DP port).
Setup worked for about a week. Stopped working this morning. Reconnected all cables, restarted the machine, logged into machine (blind, since monitors don't work). Called Dell Support. Couldn't figure out the issue. Asked me to disconnect one of the monitors and work with only one. That didn't work. Asked me to connect an DVI cable (monitor doesn't have a DVI port, and no DVI cable came with the monitor anyway). Told me to go buy an HDMI cable. I was on my way out when I noticed that there is no HDMI port on the tower. Emailed for clarification. No answer for about an hour. Called again. Told agent I was given bad information (there is no HDMI port where they say there is one), agent told me I needed to purchase a DVI to HDMI converter. I told him the set up had worked for a week, stopped working this morning, and I did not feel it would be a good use of my time to purchase various cables to do trial and error if we can't be sure it's going to solve the problem. He then hung up on me.
Two questions:
1. Any ideas on how to solve this problem?
2. Is this a typical Dell customer service response?