Yesterday I got a call from an unknown number. The caller introduced himself as jack and told me he was from a company contracted by dell to provide software support sand that he had received reports from my computer that the was malware on it and my files were at risk. The call followed the same routine described by others and he asked me to use the run box to show me the problems.
He had my phone number, email and service tag but I was suspicious from the start and when he asked me to run www.remcontrol....... I told him I wanted to confirm his credentials before continuing.
He gave me a phone number which I called and the guy who answered gave me the same story but did nothing to confirm their authenticity.
After this I hung up and did not answer the two subsequent calls. It seems to me that dell has had a security breach that has put customers information in the hands of scammers.
Does anyone have any other info regarding this scam?
